Position Title:            Family Self-Sufficiency Coordinator; Full-Time

Department:              Resident Service

Supervisor:                Director of Resident Service

Salary:                        Grant Funded and Performance Standard Position that may be

                                    Renewable ($15.00 -$22.00) Plus Benefits

Job Status:                 Open until 2/16/18   


POSITION SUMMARY:  Under the supervision of the Resident Services Director, the Family Self-Sufficiency Coordinator  is responsible for the management of the Public Housing and Section 8 Family Self-Sufficiency (FSS) Program; recruiting participants, counseling families about the FSS Program, and developing realistic goals for attaining self-sufficiency, which includes attaining educational, training, and work-related goals.  Coordinate and serves as liaison between HAN and community service providers to maximize resources for participants by developing an active Program Coordination Committee (PCC). Must be able to attend job related trainings and conferences.  Will have to complete and comply with HUD guideline for operating the Family Self-Sufficiency Program and completing all scheduled reports when due.


  1. Bachelor’s degree from an accredited college or university in social work, public administration, psychology, or closely related field, with a minimum of three years’ experience in responsible public contact, preferably in one of the previously listed fields; or an Associate’s degree and three years’ experience working in an FSS Program; graduated from high school or it’s equivalency and 5 years of full-time paid experience working in the human services involving direct services to clientele or any equivalent combination of education, training, and experience, which, in the sole determination of the Housing Authority, constitutes the required knowledge and abilities. Drug Test and Criminal Background check will be required if offered the position.  MUST PROVIDE COPY OF ALL EDUCATIONAL PROOF AT TIME OF APPLICATION
  2. Must have a valid GA driver license, own care and be insurable by HAN policy.
  1. Must have good written and oral communication skills.
  1. Must be flexible in scheduling including weekends.
  1. Public Housing and Housing Choice Voucher experience required.
  1. Must be very familiar with the Microsoft suite (due to reports that are due monthly).
  1. Able to work independently and carry out assignments.
  1. Able to follow a protocol for collecting technical and highly personal information and to ask probing and clarifying questions as needed.
  1. Able to express complex ideas concisely and effectively and respond accurately and clearly to questions, comments and or concerns.

ESSENTIAL FUNCTIONS:  (All duties listed may not be included in any one position nor does the list include all tasks found in a position of this nature.)

  1. Recruit new applicants and provide information to FSS applicant minimum 50.
  1. Process initial paperwork for FSS participants and maintain a case file for each.
  1. Prepare and execute FSS contracts.
  1. Assist and guide FSS participants in setting FSS goals and work with clients to help them gain financial independence
  1. Amend FSS action plan as needed and maintain all statistical data as required.
  1. Perform individual and family needs assessments to determine potential obstacles in achieving self-sufficiency.
  1. Organize and conduct meetings as necessary with the Program Coordinating Committee (PCC); prepare agendas for meetings; report HUD-related information to Committee.
  1. Plan and coordinate activities for program participants, such as job training programs, GED classes, budgeting, financial counseling, home ownership; etc.
  1. Refer participants to appropriate social service agency; and meet with representatives of other public, private, and social organizations to design and develop collaborative approaches to programs and services delivery for FSS participants.
  1. Act as liaison between program participants and various community resources, performing counseling and case management functions for FSS participants.
  1. Prepare all HUD-/HAN-required reports relating to the FSS Program.
  1. Monitor and document progress of FSS participants’ goals. This includes counseling and providing support throughout the term of contract.
  1. Develop and maintain working relationships with HAN staff, external community agencies, and resident groups.
  1. Assist with the preparation of grant applications for projects and programs that relate to the FSS Program and other HAN program management.
  1. Interview participants monthly to review progress.
  1. Work independently and carry out assignments.
  1. Follow a protocol for collecting technical and highly personal information and to ask probing and clarifying questions as needed.
  1. Express complex ideas concisely and effectively and respond accurately and clearly to questions and comments.
  1. Evaluate workloads, project resource requirements, set priorities, and develop realistic implementation plans.


Perform other work-related duties as assigned.


  1. Considerable knowledge of the organization and programs of other community agencies and groups that can assist the Authority and help provide for the health, welfare, and recreational needs of the residents.
  1. Ability to learn the requirements, rules, regulations, terminology, and functions of Public Housing programs.
  2. Ability to work effectively with all types of people and to maintain composure under pressure.
  1. Ability to establish and promote effective working relationships with other Authority employees, residents, representatives from social agencies and community groups, and the general public.
  1. Ability to counsel with residents.
  1. Ability to deal courteously and tactfully with the public and to establish and maintain effective working relationships with other employees and superiors.
  1. Demonstrate case management ability.
  1. Ability to prepare clear and concise reports.
  1. Strong analytical, verbal, written, organizational, and interpersonal skills.
  1. Must possess FSS Certification, or acquire Certification within one year of assuming this position.
  1. Ability to physically operate personal computers, copiers, facsimile machines, telephones, and other common office machines and equipment.
  1. Must be proficient in Microsoft Word and Excel, with proven ability to learn and master new software.
  1. Ability to be covered under the Authority’s fidelity bond.
  1. Ability to accurately perform basic arithmetic computations, including addition, subtraction, multiplication, division, proration, and estimation using numbers with decimals, fractions, and percentages.
  1. Knowledge of standard office procedures and filing methods.
  1. Ability to recognize problems, analyze causes, and propose solutions.
  1. Personal management, including time management, integrity, and ethics.
  1. Ability to work independently and to organize and prioritize work to meet deadlines.
  1. Learn workplace rules and requirements (e.g., worker safety, sexual harassment), and HAN-established policies and procedures.
  1. Knowledge of conflict resolution principles and the ability to apply them in the workplace.
  1. The ability to apply HUD- and HAN-established policies and procedures to consistently produce on-time and accurate income, rent, and subsidy calculations.
  • Understanding of the definition of annual income and the ability to recognize sources
  • Ability to complete HUD-50058 entries correctly, including identifying and correctly using transaction codes.