RESIDENTIAL OPPORTUNITY SERVICE COORDINATOR (ROSS-FSS-SC) CASE MANAGER
Under the supervision of the Director of Resident Service, the incumbent is responsible for providing comprehensive services to all Public Housing Residents of each Authority; Hunt Homes (138), John Jordan Homes (123), Eleanor Good Homes (38), and Sallie Jones (135). The minimum case load is 50 clients making sure we service residents from each of the stated authorities. Providing case management services to the Public Housing residents only through our ROSS Family Self-Sufficiency (FSS) Program. As Case Manager of the FSS ROSS program the incumbent employee is responsible, and accountable for carrying out all assigned duties as required by HUD and the HAN for this grant. The incumbent has the responsible for providing services to respond to the overall needs of the residents. The incumbent will be responsible for administering the Community Service activities for all of the residents including youth. The incumbent is responsible for assisting Director of Resident Service identifying potential grant sources, community partners for leveraging the grant funds for each year for all activities with our residents. The incumbent is responsible for resident job training referral and placement activities for each Authority. Considerable knowledge of HUD regulations is necessary for the employee in this position and or learning the HUD regulations within a timely manner in order to execute the job of FSS ROSS Case Manager.
The statements contained here reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individual may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance the workload.
- Responsible for planning, developing and delivering a broad range of case management and referral service for Public Housing Residents by having a minimum of 50 caseloads for the next three years of the HUD grant ROSS-FSS program.
- Coordinates monitors and make reports as required on the FSS ROSS Program to the Director of Resident Service.
- Works with the DFCS, and other local social service agencies in coordinating the program, reviewing status of cases, and resolving problems. Transition residents to self-sufficiency by developing and supporting site-based community activities for the development (s).
- Develops subject matter expertise in the area of basic needs for families and take the lead in coordinating those services and partnerships across properties.
- Serves as the point person for sharing information on basic needs related programming with residents and other community development staff.
- Performs a variety of tasks involving planning, implementing and monitoring supportive service activities, including documenting and reporting program results.
- Monitors and supports partnerships with outside agencies and leverages available resources to support resident’s self-sufficiency efforts in the FSS ROSS program.
- Responsible for tracking and assessing the FSS ROSS self-sufficiency needs of residents in all of our communities, determining service gaps and identifying appropriate resources and services to fill those gaps.
- Work closely with FSS Coordinators with planning and implementing our Program Coordinating Committee Meetings (PCC).
- Conducts resident surveys as necessary, to receive input from residents on needed service and reviewing needs with Director of Resident Service.
- Completes individual Training & Service Plans (ITSP) with residents active in the FSS ROSS program.
- Responsible for maintaining a FSS ROSS caseload of a minimum of 50 households and achieving identified grant output and outcome benchmarks and departmental goals and metrics as discussed annually per HUD and HAN rules and regulations.
- Provides assistance at agency-wide, resident-focused events.
- Performs targeted outreach and home visits to increase resident participation in and awareness of relevant supportive service and self-sufficiency programming.
- Develops flyers and information packets for residents.
- Develops and maintains resident handbooks, flyers, brochures, take pictures at all assigned properties and activity events with a written report with pictures attach given to Director of Resident Service as they occur.
- Responds to resident referral from Property Management Staff.
- Conducts safety and wellness checks especially the elders/disable and those referred by agency staff.
- Recruits adult and youth participants for FSS ROSS program, and maintains a minimum caseload of 50 as required by HUD and HAN.
- Performs intake assessments and tracks resident’s progress via a database system as well as a filing system where client information is entered regularly.
- Responsible for developing expertise in Basic Needs resources and programming to share with residents; responsible for logistic and scheduling of Basic Needs partners across all properties including those that may not be a part of the assigned ROSS caseload.
- Provide resources to access food, clothing, short-term financial support, transportation, education and healthcare as well as basic tools for self-advocacy.
- Attends Resident Council, Family Connection, PCC meetings and other agencies meetings and disseminates information and updates on basic needs of programming.
- Prepares reports and supply documentation of activities as required (i.e. event notifications, supplies needed, etc.) Prepares requisitions for all purchases in a timely manner.
- Reconciled and submits outstanding receipts of all expenses to Director of Resident Service in a timely manner.
- Ensures all files, reports and paperwork are complete and accurate before given to Director of Resident Service for review.
- Performs general office tasks such as answering the telephone, responding to inquiries and preparing written correspondence checking for accuracy before filing and or giving to Director of resident Service.
- Responds to residents, staff and the public’s inquiries in a courteous manner, providing information and resolving complaints in an efficient, professional and timely manner.
- Attends departmental staff meetings. Performs other related duties as assigned.
- Attends training sessions offered by HUD, GAHRA and other agencies.
KNOWLEDGE, SKILLS, AND ABILITIES
- Knowledge of the general operations and procedures of a Public Housing Agency (PHA).
- Knowledge of Public Housing regulations and policies
- Knowledge of case management practices and procedures and area social services
- Knowledge of federal, state, and local laws regulating the FSS program
- Knowledge of modern office equipment including copiers, personal computers, mainframe terminals, calculators, facsimile machines, etc.
- Ability to understand, act on, and interpret policies, regulations, and procedures as set forth by the Authority and, HUD.
- Ability to work with area social service agencies and the Authority’s residents to design effective programs leading to self-sufficiency.
- Ability to and develop effective programs providing and/or arranging for social services needed by program participants.
- Ability to work independently to plan, coordinates, and implements programs and activities.
- Ability to present ideas and information in a clear and concise manner, both orally and in writing.
- Ability to establish and maintain effective working relationships with co-workers, consultants, residents, the general public, local social service agencies, HUD, and local, state, and federal officials.
- Ability to communicate with people from a broad range of socio-economic backgrounds.
- General knowledge of drug and alcohol abuse and gang problems.
- Ability to work in less than ideal conditions, e.g. noise, high traffic areas, etc.
Minimum Education, Training, and/or Experience
- Bachelor’s degree from an accredited four-year college or university with major course work in Sociology, Social Work or Human Services, or related field; or a combination of education and work experience to perform job duties as described.
- Three years minimum experience in the housing or a social service agency related area, with hands-on case management experience.
- An equivalent combination of education, training, and experience which provides the required knowledge and abilities may be considered sufficient. Previous public housing experience is highly desirable.
- Working knowledge of HUD rules and regulations.
- Comprehensive knowledge of community and supportive resources related to social services and community/workforce development.
- Ability to interact with person from a very diverse background, including Public Housing residents and representatives from local agencies and organizations who provide services to Public Housing residents.
- Ability to address the public and present information a clear, concise and convincing manner.
- Ability to deal effectively with situations that require tact and diplomacy, yet firmness.
- Must poses a FSS Certification or obtain one within one year of employment.
- Must be physically able to operate a variety of automated office machines including computers, copiers, printers, calculators, etc.
- Must be able to work, move, or carry objects or materials such as files, computer printouts, reports, calculator, office supplies, move, and lift and or carry objects 50 to 75 lbs.
- While performing the duties of this job, the employee is regularly required to stand; sit, walk, use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
- Employee is occasionally required to climb or balance; stoop kneel, crouch, or crawl.
- Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.
- Work is principally sedentary, but may involve eye strain from working with computers and other office equipment.
- The noise level in the work environment is usually moderate to loud.
- While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals
- The employee is occasionally exposed to outside weather conditions; risk of electrical shock, dampness, direct sunlight, dust, pollen, insect stings and animals.
- Stressful situations may occur when dealing with the public and residents.
- Work involves the normal risks and discomforts associated with an office environment and visits to outdoor developments, sites, dwellings or facilities, inspections of structures and confrontations with applicants and residents.
- Travel to other sites and other counties, and states may involve adverse weather and road conditions.
- Must possess a valid Georgia driver’s license and be able to be covered by the HAN insurance.
- Must be Bondable.
- If offered the position you must take and pass a drug and criminal background check.
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change by HAN Management to fit the Mission of the HAN.
Please submit resume, salary requirements and cover letter to firstname.lastname@example.org
Must be able to obtain reference from previous employers
FLSA Status: Non Exempt, Granted Funded Position: 40 hours per week able to work variable hours.
Salary Range: $40.000 – $45,000 benefit package included (Granted Funded Position Only 3 years if funds are available
Housing Authority of Newnan is an equal opportunity employer and seeks to employ and assign the best qualified personnel in a manner that does not discriminate based on race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran/reserve and National Guard status or characteristic protected by law.