Public Housing Applications Specialist

$13-$15/hour to start commensurate with experience and education.

Submit application and/or resume with qualifications in writing to:

Ms. Heather H. McNair
Director of Human Resources
Augusta Housing Authority
1435 Walton Way
Augusta, GA 30901

The statements contained here reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individual may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance the work load.

  • Receives applications, conducts interviews, and reviews applications of prospective tenants for public housing and tax credit properties, assisting applicants in the completion of forms and identification of required documentation.
  • Verifies information submitted including income, age, preferences, etc. and ranks applications according to required policies.
  • Computes applicant income, deductions, and completes required forms.
  • Makes unit offers based on established policies and procedures.
  • Calculates adjusted income and computes tentative rent for applicants.
  • Collects deposits and verifies capabilities of establishing utilities after accepted offer.
  • Explains tenant responsibilities to applicants.
  • Handles inquiries from applicants concerning the application process.
  • Maintains the official waiting lists of eligible applicants for public housing and low-income housing tax credit properties.
  • Reviews applicant files on a periodical basis to update information on prospective tenants and place non-respondents in inactive file.
  • Assimilates and enters data into computer system.
  • Sends out consent forms for information on each applicant to the Sheriff’s Department, Department of Family and Children Services, Social Security Administration, Banking Institutions, Landlords, etc.
  • Approves or rejects an applicant based upon instructions and HUD guidelines.
  • Prepares tenant file folders and makes any other arrangements, as required, prior to tenant occupancy.
  • Prepares letters and other office forms and records.
  • Purges the waiting list according to Authority policy, as required.
  • Conducts briefings to applicants approved for housing assistance.
  • Performs related tasks as required.

Required Knowledge and Abilities

  • Knowledge of the general operations and procedures of a Public Housing Agency (PHA).
  • Knowledge of the purposes, policies, and regulations as established by the Admissions and Continued Occupancy Policy (ACOP) as well as the Board of Commissioners and/or as set forth by HUD regulations.
  • Knowledge of modern office equipment including copiers, personal computers, mainframe terminals, calculators, facsimile machines, etc.
  • Knowledge of interviewing techniques and of record maintenance.
  • Ability to make moderately complex computations with speed and accuracy.
  • Ability to understand and follow quickly and accurately written and oral instructions.
  • Ability to understand, act on, and interpret policies, regulations, and procedures as set forth by the Housing Authority.
  • Ability to present ideas and information in a clear and concise manner, both orally and in writing.
  • Ability to make routine decisions in accordance with administrative rules, regulations, and policies and to explain selection rules and procedures to prospective tenants in an objective and impartial manner.
  • Ability to establish and maintain effective and professional working relationships with co-workers, vendors, contractors, residents, HUD, and local, state, and federal officials; ability to communicate with people from a broad range of socio-economic backgrounds.
  • Ability to work in less than ideal office conditions, e.g. noise, high traffic areas, etc.

Physical Requirements

Must be physically able to operate a variety of automated office machines including computers, copiers, printers, facsimile machines, telephones, etc. Must be able to work, move, or carry objects or materials such as files, computer printouts, reports, calculators, pencils, legal pads, etc. Must be able to lift twenty (20) to twenty-five (25) pounds. Must be able to bend and stoop as required.

Minimum Education, Training, and/or Experience

Graduation from a standard high school, preferably including courses in business practices with at least two (2) years experience in clerical work, including public contact work; or any equivalent combination of training and experience to meet the required knowledge, and abilities.

Special Requirements

  • Certification as a Public Housing Occupancy, Eligibility, Income and Rent Calculation Specialist within 12 months of employment.
  • Possession of a valid driver’s license.

Job Type: Full-time


  • relevant: 2 years (Preferred)
  • public contact work: 2 years (Required)
  • Customer Service Skills: 2 years (Required)
  • clerical/administrative skills: 2 years (Preferred)
  • public administration: 1 year (Preferred)
  • social work: 1 year (Preferred)


  • Drivers License (Required)

Work Location:

  • One location


  • Monday to Friday
  • No weekends
  • Day shift
  • 8 hour shift